Refund Policy

Overview

SimpleHR is a digital product delivered as licensed source code. Because digital products cannot be returned once downloaded, all sales are final unless the order meets one of the refund-eligible conditions described below.

Refund-Eligible Conditions

You may request a refund within 30 days of purchase if any of the following apply:

• The delivered code is incomplete or missing modules advertised in the product listing.
• The product does not match its description and advertised features are missing.
• Critical defects prevent the application from running when following the provided setup instructions.
• You made an accidental or duplicate purchase of the same product.
• The product was not delivered after purchase.

Non-Refundable Conditions

Refunds are not available in the following cases:

• Change of mind after the product has been downloaded.
• Lack of technical skills or resources required to deploy, set up, or use the product.
• Requests for customizations or features not included in the product listing.
• The product has already been used in a production environment.
• Environment or infrastructure incompatibility when system requirements were clearly listed in the product description.

How to Request a Refund

To request a refund, email us at support@simplehr.site within 30 days of your purchase. Please include your order number or proof of purchase, and a description of the issue you experienced.

Processing

Approved refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at the time of purchase.

Related Policies

This policy is part of our Terms of Service. For questions about how we handle your data, see our Privacy Policy.

Contact

For refund questions, contact us at support@simplehr.site.